Our SLA's provide the highest customer service possible and give you the ultimate piece of mind for your business critical web site or application.
Each level of support gives you a number of different features, which allows you to have the reassurance that the day something goes wrong, one of our support engineers is on hand to help you and your company.
Our support team can fulfil requests on behalf of your company to enable effective operation of your website.
There are three support programmes / SLA’s ranging from basic entry level that comes when you host with us, to dedicated business critical support which guarantees top priorty and our fastest response times.
Customers are provided with an assured response time matrix for engaging queries; although due to the nature of some faults no guaranteed time-to-fix can be offered due to the wide ranging cover of support from server hardware to bespoke data integration feeds.